Help and support

Check your spam or junk folder, then send the link again. Links last 48 hours. If it still doesn't arrive, send us a message below.

Use reset your password. Changing your password signs you out on other devices.

Under API keys in your dashboard. For your security we show a key only once, when you create it. If you've lost it, create a new key and revoke the old one.

Log in, then send us a message below choosing "Privacy, my data or closing my account". We'll close it and delete your data as described in our privacy policy. Unused credit is not refunded (see terms, section 7).

Every account gets 1,000 free calls each month (reset on the 1st, UTC). After that, each successful call costs £0.0012 (VAT included) from prepaid credit. Errors are never charged. See pricing.

Go to Credit & top-up and pay by card through Stripe (£10 to £1,000). Credit never expires while your account is open.

Top-up credit is non-refundable, including unused credit, except in the limited cases in section 7 of our terms (for example a payment error, or credit we failed to add). If you think one applies, send us a message below.

Each payment's receipt is emailed to you and kept under Credit & top-up → Payments.

Yes: set a monthly spending limit in Settings. Paid calls stop for the rest of the month once it's reached.

Each successful /v1/decide or /v1/best-day answer is one call (best-day is one call however many days it compares). Bad requests, unknown places, rate-limited requests and our own errors are free, and so are /v1/activities and /v1/usage.

• 401: the API key is missing or not valid. Send it in the X-API-Key header.
• 402: your free calls and credit are used up, or you've reached your monthly spending limit.
• 404 location_not_found: we couldn't find that place. Try a city name, "lat,lon", a UK postcode or a US zip code.
• 429: too many requests per second. Slow down and retry.

See the documentation for every error code.

21 activities, from running and golf to concrete pours and solar panels: see the documentation or GET https://api.weatherai.io/v1/activities. Want another one? Send us a request below.

See Use in Claude for one-click buttons and step-by-step instructions for each app. You sign in with your weatherAI.io account; no API key needed.

Under Settings → Connected AI apps, press Disconnect. The app loses access straight away.

Remove the connector in the app, add it again, and make sure you finish the "Allow" step on our page. Your email address must be confirmed first. If it still fails, tell us which app you're using in the form below.